LEGAL

Terms & Conditions

Before making a booking, it is essential that you read these terms and conditions. They set out the commercial relationship between us, form the basis of your contract with Jules Verne Ltd and set out both your and our respective rights and obligations. 

In addition to the booking conditions set out below, you must also ensure that you have read the Important Holiday Information.

By asking us to accept your booking request, you agree that you have both read and understood the full terms and conditions and that you agree to them.

Marketing

We try to ensure that the information on our website and in our promotional material is accurate. However, resort and supplier information can change and errors can regrettably occur. We reserve the right to amend and/or give notice of any changes at the time of booking and recommend that you undertake a level of independent research or speak to one of our trained sales advisors should you wish to clarify any information. 

Your Package Holiday

These booking conditions apply to all package holiday bookings made with Jules Verne Ltd. We are registered in England and Wales under company number 1661988. Our registered office address is: 96 Great Suffolk Street, London, SE1 0BE.

Except where otherwise stated, these booking conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “holiday”, “booking”, “contract”, “package”, “tour” or “arrangements” mean such holiday arrangements unless otherwise stated.

In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires and “lead name” means the named member of the travelling party that, being 18 years old or over and possessing legal capacity to do so, makes payment at the point of booking.  “We”, “us” and “our” means Jules Verne Ltd. 

Covid-19

We acknowledge the impact of the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities, both in the UK and whilst on holiday. For full details of how we can assist you, along with the limit of our liability, please see section 23 - Changing your holiday due to Covid-19.

Flexible Booking Policy

Certain bookings made with Jules Verne Ltd have the benefit of specially negotiated, bespoke terms. Where these arrangements apply to your booking this will be confirmed to you by your Personal Travel Expert. Our standard terms and conditions remain in full effect, except where specific terms enhanced by our flexible booking policy apply. For further details please visit https://www.vjv.com/flexible-booking-policy/

Before you Book

1. Choosing your Holiday

It is very important that you choose the right holiday arrangements for you. Our staff are always happy to advise and give you their professional opinion; however, it is essential that you also conduct your own independent research to ensure you are happy with the arrangements being made.

Please visit the Foreign, Commonwealth & Development Office website at https://www.gov.uk/foreign-travel-advice and visit www.gov.uk/travelaware for essential travel advice and tips. The websites offer a wealth of country-specific information but the advice can change, so please ensure that you check regularly for updates.

2. Tours and Excursions - General Health Requirements

Many of our tours and excursions may not be suitable if you have a disability or have reduced mobility. You must be fit and able enough to participate independently or alternatively have an able-bodied carer to assist you throughout the trip. Please note that some of the featured itineraries may involve early starts and long days, with substantial travel between featured sites and destinations. As vehicle and road standards may not be comparable to that of the UK, please keep this in mind when considering any personal health concerns, as well as your general comfort.  

3. Experiences

Experiences which form part of your package: We are pleased to be able to offer various ‘experiences’ and activities, which you can pre-book in the UK and pay for as part of your holiday package. By booking with us you confirm that you and your party are in good health and have no medical history that would make it dangerous for you or others to participate. You must observe safety instructions at all times, take reasonable care and provide any necessary certification that may be required. We will only accept responsibility for these experiences and activities in accordance with these booking conditions. Please note that they may be subject to minimum numbers and could be cancelled at short notice.

Experiences which do not form part of your package: We are able to offer general assistance and reserve certain activities for you on your behalf, for which you will pay locally. In these circumstances, we only act as a booking agent for the local operator of the excursion or activity concerned. Your contract for that activity will therefore be with them and it does not from part of your contracted holiday arrangements with us. The contract will be subject to the local operator’s terms and conditions, which will be governed by the local law and jurisdiction which applies and may limit their liability to you. Jules Verne Ltd accepts no liability for any breach of contract or negligent act or omission of any such excursion/activity provider.

4. Special Requests

Where a special request e.g. room location, twin or double-bedded room, flight seat requests and/or dietary requirements etc. is an important factor in your choice of holiday, you must advise us before you book. Whilst we are happy to pass on any such requests, we cannot guarantee that they will be accommodated, and the provision of any special request does not constitute a term of your contract with us. Where we pass on dietary requests to airlines, we recommend that you reconfirm with them directly once your tickets have been issued. Confirmation that a special request has been noted or passed on to the supplier, or the inclusion of the special request on any documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

5. If you have a Disability or Medical Condition which may Affect your Holiday

If you have any medical condition, disability, or special requirements related to these, which may affect your holiday (including the booking process), please tell us before you confirm your booking. We can then assist you in considering the suitability of the holiday and the services that we are able to provide. You must give us full details in writing at the time of booking and whenever any significant change in the condition, disability or special requirements occurs. You must also promptly advise us if any medical condition or disability which may reasonably affect your holiday develops after your booking has been confirmed. Failure to do so may limit your rights under the Package Travel and Linked Travel Arrangements Regulations 2018 and how we are able to assist you.

Jules Verne Ltd complies fully with Regulation (EC) No 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air and is delighted to offer assistance to disabled persons or persons with reduced mobility provided that we are given full information about your specific requirements at the time of booking. Please be aware that we cannot guarantee the provision of assistive aids such as high-loaders for embarking/dis-embarking the aircraft.

6. 'From Prices’

A ‘from’ price is indicative of the lowest price available for your itinerary but this may vary on your date of travel. Please call our Sales team or visit our website for further information about services and prices.

7. Services Outside of your Contract with us

We will not be liable to you for any independent arrangements made to complement the holiday services being provided by Jules Verne Ltd. Your contract(s) will be directly with the third-party supplier(s) providing those arrangements. Where we agree to provide flights or transfer services to or from any such third-party product or destination, our doing so offers no endorsement of the product or destination and our liability will remain limited only to ensuring that the contracted elements of your holiday package with Jules Verne Ltd are provided as promised.

Booking & paying for your holiday

8. Confirming your Holiday

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Jules Verne Ltd will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, Jules Verne Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. More information on key rights can be found by visiting vjv.com/your-package-holiday.

9. Your Commitment to us

When you or your Travel Agent wish to confirm a booking you must pay a deposit of between £250 to £450 per person and on some of our arrangements a higher deposit may apply. Full balance is required at the time of booking in some instances and if you make a holiday booking within 61 days of your departure date then you must pay the full cost of the holiday at the booking stage. All money paid by you to one of our authorised travel agents for your holiday will be held by the agent on our behalf until paid to us.

When you make a booking, the lead name confirms that you understand and have accepted these booking conditions and our Important Holiday Information which forms our booking conditions. Once your booking is confirmed, you will be given a reference number.

10. Out of Date Range Services

Where you make your booking enquiry well in advance of departure, it may not be possible at that time to book the flights, accommodation and/or other services you have requested as they are not then available. Scheduled airlines, for example, will generally not have loaded their seats to sell until approximately 10 months before departure. Should this apply, we will inform you at the time of booking and calculate the price in anticipation that the service(s) will be available in keeping with the specially negotiated fares that apply.

Where you ask us to make a booking, we will confirm any such services subject to availability, issue an invoice recording the arrangements reserved for you and take a deposit. A contract between us will then come into existence on the basis that the price payable will be that applicable when the supplier releases its service(s) for sale. When services become available to book, we will tell you the updated price and other relevant details, such as transport timings, as these may be different to those advised at the time of booking. We will give you 7 days to tell us whether you wish to continue with the booking.

If the out of date range services cannot subsequently be booked as requested or you are not prepared to pay the applicable price, you may cancel them and receive a refund of the amount you have paid in respect of these services. Cancellation or non-availability of these services does not, however, entitle you to cancel any other confirmed element of your booking without paying the applicable cancellation charges for these. If you wish to continue with the booking, we will issue a revised invoice. In the event that services do not become available, you will receive a full refund of your deposit. We will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights.

11. Travel Information & Documents

After booking you will receive a confirmation invoice with important information relevant to your holiday, inclusive of the total payment due. You must check the details carefully and notify us immediately if you believe that any of the details are incorrect. Please also check your flight timings carefully each time you receive new documentation from us, as the scheduling may have changed since the last time we contacted you. 

Approximately 14 days prior to departure you will receive your final itinerary. Please check all information, including your flight times, carefully to ensure you are prepared for your trip.

12. Paying for your Holiday

Full payment must be received not less than 61 days before departure. If we, or your travel agent, have not received full payment as detailed above, we reserve the right to treat your booking as cancelled by you and you will forfeit your deposit or any higher sum that we are entitled to retain – see section 21 - Cancelling your Holiday by way of cancellation charges. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in section 21 depending on the date we reasonably treat your booking as cancelled.

13. Holiday Insurance

This is a vital part of any holiday so please ensure you take out comprehensive travel insurance as soon as your booking has been confirmed. We strongly recommend that this includes, but is not limited to, appropriate cover against the cost of termination of the holiday contract and the cost of any medical/other assistance, including repatriation, you might require whilst overseas. We are not insurance providers and cannot offer advice on insurance products. It is essential that you discuss both your itinerary and your specific needs with your chosen policy provider to ensure you are suitably protected. Please read your policy details carefully, ensure that you are familiar with the scale of your cover and take the relevant documentation with you on your holiday.

14. Health & Vaccinations

It is your responsibility to ensure you are aware of all recommended and required vaccinations, health precautions, screening and self-isolation requirements in good time before departure. You should take health advice about your specific needs as early as possible and ensure that vaccinations or preventative measures such as malaria tablets are taken in time to be effective for the duration of the holiday.  

Please ensure you allow sufficient time to successfully book appointments for screenings or tests that may be required. It is your responsibility to find out about any entry restrictions, screening or quarantine requirements for destinations that you are visiting (including those you are transiting through) that might affect you. Please ensure you include any domestic requirements that may be in place for when you return home. Be aware that there may sometimes be enhanced screening/monitoring at entry and exit ports. In some instances, borders may close or you may be required to self-isolate for a set period, even if you do not have any symptoms of illness.

Sources of information include your GP surgery, the National Travel Health Network and Centre www.nathnac.org., the Department of Health free leaflet ‘Health advice for travellers’ (available on request Tel. 0207 210 4850), or your specialist travel clinic.

The Foreign Commonwealth & Development Office also provides useful information on health and entry requirements. Please visit gov.uk/foreign-travel-advice for advice by country. Contact the UK embassy for the destination(s) you intend to visit and/or transit through if you require further information.

It is essential that you check health and entry requirement information regularly. Failure to take the appropriate action could result in denied boarding by the airline or denied entry, as countries become stricter with respect of their entry requirements. 

15. Passports

Every traveller requires a valid passport to travel. If your passport is endorsed in any way, please check with the relevant embassy. British passport holders should ensure a valid ten-year passport is held. We recommend that all passports are valid for a minimum of 6 months after your scheduled return to the UK as many countries require passport expiry dates to fall a considerable time beyond the dates of travel.

It can take at least six weeks to get an adult passport. Requirements may change and you must check the up to date position in good time before departure. Please visit gov.uk/foreign-travel-advice for advice by country. If you are travelling on a non-British passport, you must check your requirements with the appropriate embassy, high commission or consulate.  It is your responsibility to ensure you hold passports that are valid for your trip. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation.  

16. Visas & Entry Requirements

Visa and entry information can change at very short notice. If you are a British passport holder, please check www.gov.uk/foreign-travel-advice regularly for the latest information. If you are travelling on a non-British passport, you must check any visa requirements with the appropriate embassy, high commission or consulate. For assistance with any visa enquiry we recommend CIBT Visas. http://www.cibtvisas.co.uk/vjvvisas 

It is your responsibility to ensure you are in possession of all necessary travel documents before departure. Any costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation.  

If failure to have any necessary travel or other documents (see also section 15 – Passports) results in fines, surcharges or other financial penalty or expenses being imposed on or incurred by us, you will be responsible for reimbursing us accordingly.

17. Our Commitment to you

We will arrange to provide you with the various services which form part of the holiday you book with us. Before your booking is confirmed and a contract comes into existence, we reserve the right to increase or decrease, and correct errors in advertised prices and to change any of the information. Changes will be made known to you at the time of booking. The prices we advertise are based on specially negotiated rates and fares

A booking is not accepted until we issue an invoice. The date shown on the invoice is the date of booking. Please check the details on the invoice when you get it and if any details appear to be incorrect or incomplete, contact us or your Travel Agent immediately as it may not be possible to make changes later. We cannot accept any liability if we are not notified of any inaccuracy (for which we are responsible) in any document within 10 days of our sending it out (5 days for tickets). We will do our best to rectify any mistake notified to us outside these time-limits but you must meet any costs involved in doing so.

The Package Travel and Linked Travel Arrangements Regulations 2018 require us to provide security for the monies that you pay for the package holidays booked and for your repatriation in the event of our insolvency. We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority, 45-59 Kingsway London WC2B 6TE (ATOL no. 11234). When you buy an ATOL protected air inclusive holiday or flight from us you will receive a confirmation invoice from us (or via our authorised agent) confirming your arrangements and your protection under our ATOL. In the unlikely event of our insolvency the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. Please note: Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme For further information, visit the ATOL website at www.atol.org.uk.

We are a member of ABTA (ABTA no. V1661). When you buy a package holiday that isn’t covered under ATOL, protection is provided by way of a bond held by ABTA. You can contact ABTA – The Travel Association at: 30 Park Street, London SE1 9EQ, consumerprotection@abta.co.uk, 0203 758 8779, www.abta.co.uk for a copy of the guide to ABTA’s scheme of Financial Protection.

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

18. Jules Verne’s Price Guarantee

All prices quoted on our website are calculated using dynamic rates of exchange as set by Jules Verne Ltd. Many services are typically paid in the currency of your holiday destination and pricing will fluctuate accordingly. Website guide prices can go up or down and we will give you the up to date price before you make booking, including the cost of any peak season supplements, fuel surcharges, upgrades or additional facilities which you have requested*. Once you have accepted this price and a booking has been made, the price is fully guaranteed and will not be subject to any surcharges.

*See section 10 - Out of Date Range Services

19. Price does not Include

Unless otherwise stated, your booking does not include visa fees, overseas airport taxes, overseas porterage, any government taxes or compulsory charges to be paid locally, (these will be communicated within your documentation, where such fees are known to us); taxes, levies or other compulsory charges that require payment by you, directly. Where possible, we will advise you of any local charges that may be due. Optional excursions or activities booked during your holiday are payable by you. Any sundry costs incurred by you in preparation for your holiday, including but not limited to insurance, vaccinations, screening and medical certifications are at your own cost.

If you want to change or cancel your holiday

20. Changes or Additions to your Holiday

If you want to make changes to your holiday arrangements after the invoice has been issued, we will do our best to assist but it may not be possible. Changes will be subject to an administration charge of £50 per booking and payment of any further costs incurred as a result of the change. Costs are likely to increase, the closer to the departure date the changes are made. If we agree that you may change your booking to a holiday of lower value and then you cancel that holiday, we reserve the right to levy cancellation charges on the value of the original booking.

Scheduled airlines normally regard name changes as a cancellation and rebooking, so any alteration may incur a 100% cancellation charge in respect of the air fare. Any changes to destination or routing may incur the loss of the original deposit collected. Date and name changes are permitted, subject to availability and the relevant charges imposed as per the airline’s own policies (details available on request). Any changes made may also result in additional charges due to an increase in airfare or charges imposed. 

Please note that save for the transfer of a booking (see below) or the addition of any offers made by Jules Verne Ltd which were not requested at the time of booking, it will not be possible to make changes within 30 days of your scheduled departure date.

Jules Verne flexible booking policy arrangements may differ from the term set out above. For further information please visit  https://www.vjv.com/flexible-booking-policy/or speak to your Personal Travel Expert.

21. Transferring Bookings

You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice at least 7 days before departure. Both you and the new traveller are jointly liable for paying all costs we incur in making the transfer. Additionally, an administration charge will be made of £50 per person for requests made more than 61 days before departure, and £100 per person within 61 days. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight. If you request to change all names on a booking, this will be considered as a cancellation and new booking and full cancellation charges will apply.

22. Cancelling your Holiday

If you or anyone on your holiday booking decides to cancel the holiday, the lead name or their travel agent must notify us of the decision as soon as possible. A cancellation invoice will be sent within 7 days. If you do not receive this, please contact us immediately in order to prevent an increase in charges. Since we incur costs in cancelling your travel arrangements, the following scale of charges will be payable. Amendment charges are not refundable in the event of cancellation.  References to the deposit include all sums paid or payable at the time of booking. 

Period prior to departure, notice of cancellation is received by us or your travel agent

Cancellation charge per person cancelling

Prior to 61 days:

loss of deposit

60 – 42 days:

50% of total holiday cost

41 – 33 days:

60% of total holiday cost

32 – 15 days:

90% of total holiday cost

14 days or less:

100% of total holiday cost

 

Please be aware that in some instances, airline ticketing deadlines may result in higher cancellation charges being applied to your booking. Similarly, hotels may charge a higher cancellation fee and you may therefore be charged a higher amount than detailed above. Amendment and cancellation charges for bookings containing cruising elements will be applied in line with the cruise provider’s own booking conditions. These could be up to 100% of the total holiday cost and may vary between cruise providers.

If you have taken advantage of an airline offer and paid a higher deposit, the cancellation charge payable by you will be the higher of this deposit or the appropriate cancellation charge detailed above.

You may cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign, Commonwealth & Development Office.

Jules Verne flexible booking policy arrangements may differ from the term set out above. For further information please visit  https://www.vjv.com/flexible-booking-policy/or speak to your Personal Travel Expert. 

It is important to enquire for full details of cancellation terms at the time of booking and cancellation. You must ensure that you have appropriate travel insurance in place for your needs. We would strongly recommend that this includes, but not be limited to, cover against loss of deposit and cancellation fees.

23. Changing your Holiday due to Covid-19

We will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances: 

  1. a)    If you, or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time. 

If this happens within 14 days of your departure date, you must contact us as you may no longer be able to travel. We will offer you the following options where possible and subject to availability: 

  • Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the flight, as well any increase in cost imposed by other suppliers);
  • If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, please refer to the section Transferring Bookings.
  • Cancelling your holiday, in which case our standard cancellation charges will apply as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance provider. 

If this happens whilst you are on your holiday, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs. 

  1. b)    You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday, or that portion of the holiday. 

You are responsible for complying with any official guidance from governments or local authorities, both in the UK and whilst on your holiday. You also acknowledge that the suppliers providing your holiday, including airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. We do not expect these measures to have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you.

Jules Verne flexible booking policy arrangements may differ from the term set out above. For further information please visit  https://www.vjv.com/flexible-booking-policy/or speak to your Personal Travel Expert. 

If we want to change or cancel your holiday

24. Website/Brochure Accuracy

We rigorously check all holiday information to ensure it is correct to the best of our knowledge before being published. Product descriptions and facilities may change before and after you book as our marketing material is prepared well in advance. Please check the up to date position at the time of booking as service providers may wish to maintain or improve their facilities. Flight times, carriers and routes are given for guidance only as there may be changes and details will be shown on your final itinerary and e-tickets. Tour, excursion, cruise or safari itineraries may change as a result of local conditions. Circumstances such as these, or weather conditions, time of year, events occurring in the destination or other situations beyond our control etc., may cause some of the amenities we have described to be unavailable or different from those advertised. When we are told of any significant or long-term changes, we will always endeavour to advise you prior to your departure.

25. Pricing Errors

Whilst we make every effort to ensure the accuracy of the pricing information provided, regrettably errors may occasionally occur. We will endeavour to notify you at the time of booking of pricing errors (if we are then aware of the mistake), within 7 days of the time of booking or as soon as reasonably possible. If a booking is already in place, you will have the choice to continue with the chosen itinerary at the corrected price or amend to a different holiday. We reserve the right to cancel the booking if you do not wish to accept the price that applies to your holiday or any quoted alternatives.

26. Flight Changes

Flight timings, routings and days of operation shown on our website, in our brochures and/or detailed within your confirmation invoice are for guidance only and may be subject to change. They are set by airlines and are determined by various factors. Any changes to such arrangements are outside of our control. Airlines occasionally change the type of aircraft used on a particular flight without advance warning. We will advise you of any significant changes and any minor timing changes will be shown on your travel documentation, which you should check carefully when received. Any change in the identity of the airline, flight timings and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges, except where specified in these conditions.

27. If we Change or Cancel your Holiday Before your Departure

We plan arrangements a long time in advance of your holiday using independent suppliers over whom we have no direct control. On occasions changes do have to be made, and we reserve the right to make these. Most of these changes are minor. However, occasionally, changes are significant.

Examples of a significant change include: a change of accommodation to that of a lower category and/or price for the whole or a major part of your time away, a change of flight time of more than 12 hours, a change of UK departure airport (except between London airports), or a significant change of resort area. We do our best to avoid cancelling holidays but we must reserve the right to do so and will only cancel your confirmed booking after you have made full payment where we are forced to do so as a result of ‘force majeure’ as defined below (see section 28 – Changes Due To Circumstances Beyond Our Control) or lack of minimum numbers. Please note, some of our holidays require a minimum number of participants to enable us to operate them. If the minimum number has not been received, we are entitled to cancel it. We will notify you or your travel agent of cancellation for this reason no later than 61 days prior to departure.

If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-

(a) accepting the changed arrangements (with any refunds that may be due to you for changes to a lower category of service); or

(b) selecting an alternative holiday from us, of a similar standard to that originally booked if available. If this holiday is cheaper than the original, we will refund the price difference. You will be liable to us for any additional costs payable for the new arrangements; or

(c) cancelling the booking or accepting our cancellation of the booking, in which case you will receive a full refund of all monies you have paid to us, within 14 days. 

If we have to make a significant change or cancel we will, where appropriate, pay you compensation as set out in the table below. Compensation entitlements will vary depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions: Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where
(i) we are forced to make a change or cancel as a result of unavoidable and extraordinary circumstances beyond our control, the consequences of which we could not have avoided even if all reasonable measures had been taken or (ii) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached (see above). No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where a change is a minor one. A change of flight time of less than 12 hours, airline (except where otherwise stated), type of aircraft (if advised) or destination airport will all be treated as minor changes. 

Period before departure within which a significant change or cancellation is notified to you or your travel agent

Compensation 

More than 60 days:

NIL

60 – 42 days:

£20

41 – 28 days:

£30 

27 – 15 days:

£40 

14 – 0 days:

£50 

28. Changes due to Circumstances Beyond our Control

Except where otherwise expressly stated in these booking conditions, we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of, "force majeure".  In these booking conditions, "force majeure" means any unavoidable and extraordinary circumstances beyond our control which we or the supplier of the service(s) in question could not have avoided, even if all reasonable measures had been taken. Such events may include but are not limited to, whether actual or threatened: war, riot, civil strife, terrorist activity and its consequences, industrial dispute, natural or nuclear disaster, adverse weather conditions; epidemics, pandemics or other outbreaks of illness, fire and any other situations which are outside our control.

29. Minimum Numbers

We will indicate whether a particular holiday is subject to a minimum number of participants for its operation. We will advise you at least 61 days before departure if minimum numbers have not been reached and as a direct result your tour has to be cancelled.

You will then have the choice of booking an alternative holiday with us, changing your departure date at the appropriate additional cost, or having a refund of monies paid. No compensation will be payable and we are unable to offer refunds of any associated costs i.e. visas etc.

On Holiday

30. Flight Delays

If your flight is delayed we will arrange for the following to be provided, whenever practical, and subject to the airport being able to cater for this:- over 4 hours, an appropriate meal, for delays of at least 8 hours extending beyond midnight, overnight accommodation will be provided wherever possible. However, this will depend on such factors as the expected length of delay, local availability of accommodation, immigration rulings etc. Where long flight delays result in lost holiday time, no refunds are given by hotels for unused accommodation, as rooms are held for delayed arrivals, not re-let.

31. Our Commitment to you for your Holiday Arrangements

(a) We promise to ensure that the holiday arrangements we have agreed to make, perform or provide as part of our contract with you are delivered with reasonable skill and care. Subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. You must inform us without undue delay of any failure or improper performance of the travel services included in this package. It is your responsibility to show that reasonable care and skill has not been used if you wish to make a claim against us and we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

(b) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -

- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
- the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or

- unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. See 'force majeure' as defined in section 28 – Changes due to Circumstances Beyond our Control.

(c) For claims which do not involve personal injury, illness or death, the most we will have to pay if we are liable to you is three times the price the person affected paid for their holiday (not including insurance premiums and amendment charges). We will only have to pay this maximum amount if everything has gone wrong and you have received no benefit from your holiday. Where enjoyment of only some days has been affected, we will refund reasonable related expenses and pay a daily sum of compensation up to £50 per day per person affected.

(d) Further to (b) above, our liability will also be limited in accordance with and/or in an identical manner to:

  1. i)         The contractual terms of the companies that provide the travel services which make up your package. These terms are incorporated into this booking; and
  2. ii)         Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any other applicable conventions. 

 

In the event that any claim is made directly with us, our liability to pay compensation and/or the amount of compensation will be limited in accordance with these conventions, where applicable.

(e) Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from the airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the CAA www.caa.co.uk

(f) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract and any excursion you purchase in resort. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable care and skill as set out above and we do not have any greater or different liability to you.

(g) The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the arrangements in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in 5.11(a). We do not make any representation or commitment that all services will comply with applicable local laws and regulations and failure to comply does not automatically mean we have not exercised reasonable skill and care.

(h) Our suppliers (such as airlines, accommodation or transport providers) have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you. You can get copies of such conditions from our offices, or the offices of the relevant supplier.

(i) If we make any payment to you or any member of your party for death, personal injury or illness, you must agree to transfer to us or our insurers any rights you may have to take direct action against the person or organisation responsible for causing the death, personal injury or illness and you must co-operate fully with us in seeking recovery of any payment that we make.

(j) Operational decisions may be taken by air carriers and airports resulting in delays, diversions, overbookings, downgrades or rescheduling. Jules Verne Ltd has no control over such decisions and is therefore unable to accept responsibility for them. Where, as a result of unavoidable and extraordinary circumstances we are obliged to change or end your holiday after departure, but before the end of your holiday, we will not pay compensation or reimburse you for expenses incurred. You should have adequate travel insurance for your holiday and claim via your insurance company for any loss or damage to luggage and/or personal possessions.

If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.

(k) Whilst you are away on holiday you may be offered the opportunity to buy optional excursions and activities. These are provided by independent local companies, which are neither owned nor controlled by Jules Verne Ltd, and for whom Jules Verne Ltd acts only as an agent (if we make a booking for you). If you decide to buy an excursion or activity, your contract will be made with the local company which provides it and it will not form part of your contracted holiday arrangements with us. See 1.39 – Services Outside of your Contract with Jules Verne Ltd. The contract will be subject to the excursion/activity provider’s terms and conditions, some of which may exclude or limit its liability to you and will be governed by local law and jurisdiction. Jules Verne Ltd accepts no liability for any breach of contract or act or omission of any excursion/activity provider. Some excursions/activities may contain an element of risk or require a good level of physical fitness, and, if in doubt, you should make direct enquiries with the local provider, before deciding to buy and check that you are covered by your travel insurance policy.

32. If we Curtail your Holiday after Departure

Very rarely, we may be forced by "force majeure" (see section 28 – Changes due to Circumstances Beyond our Control) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. Please ensure you have adequate travel insurance in place to cover any such eventuality.

33. Curtailment

If you cut short your holiday and return home early in circumstances where i) you have no reasonable cause for complaint about the standard of accommodation and/or the holiday services provided, or ii) any lack of conformity could reasonably have been remedied via the provision of alternative arrangements or an appropriate price reduction, your decision to curtail will be deemed elective and we will not offer you any refund for the unused elements of your holiday that were not completed, or assist with any associated costs that you may incur while returning home. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

34. Behaviour

If in our reasonable opinion or in the opinion of any other person in authority, your behaviour is causing or is likely to cause danger, upset or damage to property or is persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen no refund or compensation will be paid to you or any member of your travelling party and we will have no further responsibility for your holiday arrangements, including return travel.

35. If you have a Complaint while you are on Holiday

You must bring any complaint to the attention of our local representative or agent and the hotel immediately and they will do their best to rectify the situation. If matters remain unresolved, your concerns must be brought to the attention of the Jules Verne Ltd Duty Officer, without undue delay (see section 35 – Emergency Duty Officer). It is unreasonable to delay or take no action whilst on holiday, but then to complain upon your return and this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with.

36. Emergency Duty Officer

Jules Verne Ltd offers 24-hour assistance for emergency situations and to help resolve any general issues while you are on holiday. Many destinations have local representation and they should be contacted in the first instance, should you have a problem.

On return from your holiday

37. Surveys

As a valued customer, we may periodically send you email surveys to complete, so we can track your satisfaction throughout the course of your booking journey. We would like to know about your experience with Jules Verne Ltd before, during and after you travel and whether there are any elements of our service that you feel we could look to improve along the way.

38. If you had a Problem

If a problem remains unresolved during your holiday, you should make a complaint in writing to Jules Verne Ltd within 28 days of the completion of the holiday. Please direct your correspondence to our Customer Experience team at customerexperience@vjv.co.uk quoting your booking number and a daytime telephone number. We will acknowledge your correspondence as soon as possible and aim to reply to you within 28 days, as set out within ABTA’s Code of Conduct.

We are a member of ABTA, membership number V1661. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. You may wish to refer any unresolved matters relating to this contract to ABTA’s scheme for the resolution of disputes, which is approved by the Chartered Trading Standards Institute. You must have previously filed your complaint with ABTA in order to qualify for their ADR services. (See section 39 for further advice on Law & Jurisdiction.) For more information on the Code and ABTA’s Alternative Dispute Resolution (ADR) services please visit www.abta.com

General Information

39. Health, Safety & Security Abroad

We take the safety and security of our clients extremely seriously. If the Foreign, Commonwealth & Development Office advises that people should not visit a particular destination and we reasonably believe this is going to affect your holiday arrangements, we will act on this and we reserve the right to cancel your holiday.

However, we are sure you appreciate from press and television coverage that the political, economic and social conditions in many of the countries we feature in this brochure are not as stable as we are used to in the United Kingdom. Sadly, crimes against both people and their property are a fact of life the world over, and when in a foreign country it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment etc. Travellers have the same responsibility for their health, personal safety and that of their possessions as they do at home.  We sell holidays to many parts of the world, some of which do not conform to British health and safety standards. We request that all hotels comply with the local regulations applicable in their country for health and safety but we cannot guarantee that these meet British standards and therefore urge that you undertake reasonable precautions to protect your family and yourself whilst on holiday.

To make the most of your trip abroad, check out the Foreign, Commonwealth and Development Office website at https://www.gov.uk/foreign-travel-advice. Packed with essential travel advice and tips, this website offers a wealth of country-specific information that only the FCDO can provide.

40. Law & Jurisdiction

We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description (hereinafter referred to as “claim”) which arises between us (except as set out below). We both also agree that any claim (and whether or not involving any personal injury) must be dealt with under the ABTA arbitration scheme (if the scheme is available for the claim in question and you wish to use it – see 6.3) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).

41. Data Protection Policy

In order to process your booking, send you a brochure or respond to an enquiry, we need to collect personal data from you. Depending on what’s required, the personal data we collect may include names and contact details, credit/debit card or other payment information and special requirements such as those relating to any disability or medical condition which may affect holiday arrangements and any dietary restrictions which may disclose your religious beliefs (“sensitive personal data”). All references in this privacy policy to personal data include sensitive personal data unless otherwise stated. The person who makes the booking is responsible for ensuring that other members of your party are aware of our booking conditions and this privacy policy and that they consent to your acting on their behalf in your dealings with us.

We may disclose personal data to companies within the DER Touristik Group for business purposes and to companies who act as data processors on our behalf. In making your booking, you consent to personal data being passed on to the relevant suppliers and other third parties. We take appropriate technical and organisational measures which are intended to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data.  

By making a booking with us, you agree to allow your insurers, their agents and medical staff to disclose relevant information to us in circumstances where we may need to act in your interests or in the interests of everyone in any group with whom you are travelling.

For information on how we collect, process and manage your data in line with the General Data Protection Regulation please refer to www.vjv.com/legal/#Privacy-Policy.  

You are generally entitled to ask us what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. Please identify any such enquiry as a Subject Access Request and direct your enquiry to a member of our Customer Experience team, who will respond to you within one month. In certain circumstances we are entitled to refuse your request. If you believe that any of your personal data which we are processing is incorrect, please contact us immediately so it may be updated. 

Privacy Policy

We respect the privacy of our customers therefore we are committed to the following privacy policy, which is designed to give you peace of mind and confidence.

 

1. Important notice

1.1           This is the Privacy Notice of Jules Verne Ltd (company number 1661988) and whose registered office is at Kuoni House, Deepdene Avenue, Dorking, Surrey, RH5 4AZ. Where this Privacy Notice refers to “we”, “us” or “our”, it is referring to Jules Verne Ltd. This Privacy Notice sets out how we collect and process your personal data in relation to the brand known as Jules Verne. This Privacy Notice also provides certain information that is legally required and lists your rights in relation to your personal data. Please read this Privacy Notice to understand how we may use your personal data.

1.2           This Privacy Notice relates to personal information that identifies “you” meaning a customer or potential customer, individuals who browse our website or individuals outside our organisation with whom we interact. If you are an employee, contractor or otherwise engaged in work for us or applying to work for us, a separate privacy notice applies to you instead. This Privacy Notice is not intended for children and we do not knowingly collect personal data relating to children.

1.3           We refer to this information throughout this Privacy Notice as “personal data” and section 3 sets out further detail of what this includes.

1.4           This Privacy Notice may vary from time to time so please check it regularly.  This policy was last updated on 18th May 2018.

2. How to Contact us

2.1           Data controller and contact details

2.1.1       For the purposes of relevant data protection legislation, we are a controller of your personal data and as a controller we use the personal data we hold about you in accordance with this Privacy Notice.

2.1.2       If you wish to correct your personal data held by us or to opt out at any time from receiving marketing correspondence from us or to alter your marketing preferences please email customer@vjv.co.uk.

2.1.3       If you need to contact us in connection with our processing of your personal data, then our contact details are data.protection@vjv.co.uk.

2.2           Data Protection Officer

Our Data Protection Officer can be contacted at Jules Verne, 96 Great Suffolk Street, London, SE1 0BE, or by email at data.protection@vjv.co.uk.

3. Categories of Personal Data we Collect

3.1           The categories of personal data about you that we may collect, use, store, share and transfer are:

3.1.1       Advertising Data. This includes personal data which relates to your advertising preferences, such as information about your preferences in receiving marketing materials from us and your communication preferences;

3.1.2       Information Technology Data. This includes personal data which relates to your use of our website, such as your internet protocol (IP) address, login data, traffic data, weblogs and other communication data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website;

3.1.3       Individual Data. This includes personal data which relates to your identity, such as your first name, middle name, last name, username or similar identifier, marital status, title, date of birth, place of birth, passport number and gender; 

3.1.4       Account and Profile Data. This includes personal data which relates to your profile on our website, such as your username and password, proposals and bookings made by you, your interests, preferences, feedback and survey responses;

3.1.5       Usage and Operational Data. This includes personal data which relates to your usage and operation of our website, such as information about how you use our website, products and services;

3.1.6       Enquiry and Sales Data. This includes personal data which relates to the transactions you have conducted with us, such as details about payments to and from you, details of subscriptions to our services or publications and other details of products and services you have purchased from us;

3.1.7       Audio Data. This includes personal data which is gathered using recording systems at our locations.

3.1.8       Market Research Data. This includes personal data which is gathered for the purposes of market research, such as price comparison information;

3.1.9       Health Data. This includes personal data which is gathered for health and safety purposes including any accident report or claim log or any information you provide about allergies or other medical conditions during the booking process or in one of our locations;

1.1.10     Communication Data. This includes personal data which relates to a method of communication such as your billing address, delivery address, email address and telephone numbers

3.2           We may also create Personal Data about you, for example, if you contact us by telephone to make a complaint, for example about our services or goods, then we may make a written record of key details of the conversation so that we can take steps to address the complaint.

3.3           We also obtain and use certain aggregated data such as statistical or demographic data for any purpose (“Aggregated Data”). Aggregated Data may be derived from your personal data but does not directly or indirectly reveal your identity. For example, we may aggregate your Operation Data to calculate the percentage of users accessing a specific feature on our website. However, if we re-combine or re-connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice.

3.4           In addition, we may obtain certain special categories of your data (“Special Categories of Data”), and this Privacy Notice specifically sets out how we may process these types of personal data. The Special Categories of Data are: (i) personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership; and (ii) the processing of genetic data, biometric data for the purposes of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.

3.5           We do not collect any information about Criminal convictions and Offences.

4. The Sources from which we Obtain your Personal Data

4.1           We obtain your personal data from the following sources:

4.1.1       Directly from you, either in person (at our locations or otherwise), via our website, via email or by telephone. This could include personal data which you provide when you:

(a)           request a brochure;

(b)           book an appointment;

(c)           contacting our Personal Travel Experts or Customer Service Team;

(d)           apply for our products or services, including where you sign up;

(e)           browse our website;

(f)           subscribe to our service or publications;

(g)           request marketing to be sent to you;

(h)           enter into a competition or promotion;

(i)           completing a survey from us;

(j)           saving a proposal;

(k)           entering details at an event.

4.1.2        Automated technologies, such as call recording, cookies, server logs and other similar technologies.

4.1.3       Third parties, such as:

(a)           analytics providers;

(b)           advertising networks;

(c)           search information providers;

(d)           providers of technical, payment and delivery services;

(e)           data brokers or aggregators;

(f)           partnerships;

(g)           Kuoni stores.

5. How we use your Personal Data & our Basis for using it

5.1           Where we are relying on a basis other than consent

We may rely on one or more of the following legal bases when processing your personal data. We have set out below the purposes for which we may process your personal data:

For managing your booking we will use information provided by you to deliver our products and services. This includes booking holidays, tours, transportation, car hire and the issuing of tickets. This would be on the basis of performing our contractual obligations to you.

To make suggestions and recommendation to you about our products and services that may be of interest to you and for determining the and measuring the effectiveness of promotional campaigns and advertising then this would be on the basis of our legitimate interest in making sure our marketing is relevant to you or on the basis of consent where you have requested it.

To deal with your enquiries, to send you information you have requested or to provide you with important-real time information about our products and service you have ordered from us (e.g. a change of time or location due to unforeseen circumstances) then this would be on the basis of legitimate interest to provide you with customer service. 

For the development, delivery and improvement of our products and services, marketing, customer relationships and experiences this this would be on the basis of legitimate interest in the provision of products and services to our customers.

Where you have submitted a job application we may for a reasonable period of time keep your details on file for future reference should a suitable position subsequently become available and we may send you information about job opportunities. This would be on the basis of legitimate interest to recruit new employees or contractors.

To help us develop our website to be more useful to you, for identifying usage trends and for internal purposes of research, analysis, testing, monitoring, customer communication, risk management and administrative purposes. This would be on the legitimate interest of in defining types of customer for our products and services, to keep our website updated and relevant and to inform our marketing strategy.

To ensure the security and to protect our rights or property (including our website) then this would be on the basis of legitimate interest in provision of administration and IT services, network security, to prevent fraud and in the context of business reorganisation or group restructuring exercise.

To be able to comply with our legal obligations where your information is required for any legal means, then this would be on the basis of legitimate interest to comply with a legal obligation.

5.2           In addition, we may lawfully process Special Categories of Data in certain ways. We set these out below along with the legal bases on which we process these Special Categories of Data:

5.2.1           There may be a requirement for us to collect sensitive data which could include health information (such as special assistance, any dietary preferences or determining your fitness to fly). Information about your religion may also be collected (such as a meal indicating a particular religion e.g. halal or kosher).  We will always attempt to minimise the amount of sensitive personal data collected and unless there is a specific lawful reason (e.g. an emergency situation) then we will request consent for collection.

6. Who Receives your Personal Data

6.1           We may disclose your personal data to:

6.1.1       our third party suppliers or sub-contractors who may process data on our behalf to enable us to provide you with our services. Any such disclosure will only be so that we can process your personal data for the purposes set out in this Privacy Notice;

6.1.2       our group companies and affiliates or third party data processers who may process data on our behalf to enable us to carry out our usual business practices. Any such disclosure will only be so that we can process your personal data for the purposes set out in this Privacy Notice;

6.1.3       HMRC, legal and other regulators or authorities, including those who request your personal data or to report any potential or actual breach of applicable law or regulation;

6.1.4       external professional advisers such as accountants, bankers, insurances, auditors and lawyers;

6.1.5       law enforcement agencies, courts, immigration authorities, customs and excise authorities or other relevant party, to the extent necessary for the establishment, exercise or defence of legal rights;

6.1.6       third parties where necessary for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties;

6.1.7       third parties operating plugins or content (such as Facebook, Twitter, Instagram) on our website which you choose to interact with.

6.1.8       third parties which are considering or have decided to buy some or all of our assets or shares, merge with us or to whom we may transfer our business (including in the event of a reorganisation, dissolution or liquidation);

6.1.9       in the event of our insolvency we, or any appointed insolvency practitioner, may disclose your personal information to the CAA, and/or ABTA so that they can assess the status of your booking and advise you on the appropriate course of action under any scheme of financial protection. The CAA’s General Privacy Notice is at https://www.caa.co.uk/Our-work/About-us/General-privacy-notice/ and ABTA’s Privacy Notice is at https://www.abta.com/privacy-notice.

7. Personal Data about other People which you Provide to us

7.1           If you provide personal data to us about someone else  you must ensure that you are entitled to disclose that personal data to us and that, without our taking any further steps, we may collect, use and disclose that personal data as described in this Privacy Notice.

7.2           You must ensure the individual concerned is aware of the various matters detailed in this Privacy Notice, as those matters relate to that individual, including our identity, how to contact us, the way in which we collect and use personal data and our personal data disclosure practices, that individual's right to obtain access to the personal data and make complaints about the handling of the personal data, and the consequences if the personal data is not provided.

8. Accuracy of your Personal Information

8.1           It is important that the personal data we hold about you is accurate and current and we take all reasonable precautions to ensure that this is the case but we do not undertake to check or verify the accuracy of personal data provided by you.  Please keep us informed if your personal data changes during your relationship with us either by logging onto your account on the website or by contacting us. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.

9. International Transfers of Personal Data

9.1           It is possible that personal data we collect from you may be transferred, stored and/or processed outside the European Economic Area.

9.2           In connection with such transfers:

9.2.1       the relevant safeguard in place is the standard data protection contractual clauses between us and the recipient and a copy can be obtained by contacting us using the contact details set out in section 2;

9.2.2       this is made on the basis of an adequacy decision, namely:

(a)           the Privacy Shield for transfers to the US; or

(b)           the European Commission has decided that the relevant non-EU country ensures an adequate level of protection.

10. How Long we will Store your Personal Data for

10.1           We will store your personal data for 7 years.  We keep the length of time that we hold your personal data for under review. These reviews take place annually.

11. Contractual or Statutory Requirements on you to Provide Personal Data

11.1           In certain circumstances the provision of personal data by you is a requirement:

11.1.1       to comply with the law or a contract; or

11.1.2       necessary to enter into a contract.

11.2           You are required to provide personal data which is necessary to comply with the law and the consequences of failing to provide your personal data are the inability for us to fulfill your product or service request.

11.3           It is your choice as to whether you provide us with your personal data necessary to enter into a contract or as part of a contractual requirement. If you do not provide your personal data then the consequences of failing to provide your personal data are that we may not be able to perform to the level you expect under our contract with you. An example of this would be where we are unable to provide you with certain products or services as we do not have your full details, or where we cannot perform our contract with you at all because we rely on the personal data you provide in order to do so. Please see our terms and conditions for further details.

12. Your Rights in Relation to your Personal Data

12.1           Subject to applicable law including relevant data protection laws, in addition to your ability to withdraw any consent you have given to our processing your personal data (see section 5.2.3), you may have a number of rights in connection with the processing of your personal data, including:

12.1.1       the right to request access to your personal data that we process or control;

12.1.2       the right to request rectification of any inaccuracies in your personal data or, taking into account the purposes of our processing, to request that incomplete data is completed;

12.1.3       the right to request, on legitimate grounds as specified in law:

(a)           erasure of your personal data that we process or control; or

(b)           restriction of processing of your personal data that we process or control;

12.1.4       the right to object, on legitimate grounds as specified in law, to the processing of your personal data;

12.1.5       the right to receive your personal data in a structured, commonly used and machine-readable format and to have your personal data transferred to another controller, to the extent applicable in law; and

12.1.6       the right to lodge complaints regarding the processing of your personal data with the Information Commissioner’s Office or other relevant supervisory body. Please see https://ico.org.uk/concerns/ for how to do this.

If you would like to exercise any of the rights set out above, please contact us using the contact details set out in section 2.

13. Links to other Websites

13.1           This policy only applies to us. If you link to another website from our website, you should remember to read and understand that website’s privacy policy as well. We do not control unconnected third-party websites and are not responsible for any use of your personal data that is made by unconnected third party websites.

Cookie Policy

We use cookies on our website for a variety of reasons. We want our website to be as informative, personal, and user friendly as possible and cookies help us to achieve that goal.

Please note that no attempts are made to identify individual users, store personal information and cookies cannot harm your computer.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. Please see information about how to do this below, however, this may prevent you from taking full advantage of the website.

What is a Cookie?

A cookie is a simple, tiny text file that is stored on a web browser when you visit a website that is incapable of performing any tasks or functions. When you revisit a web page, your browser checks to see if any cookies that are stored on your computer are valid ones for the page you are visiting. If they are, the information contained within them is sent back to that webserver.

Without cookies, you could visit two web pages and the website would not connect that you have seen both pages. It would look at the visits individually. Cookies will allow you to book a tour online or order a brochure. Jules Verne uses cookies mainly because they make the browsing experience more efficient, enjoyable and provide relevant content.

Are Cookies Dangerous?

No. Cookies are small pieces of text. It is not a program, cannot be used as a virus or access your hard drive, and no other website can use it. Your browser will only share information in the cookie from the website that provided it. 

Modern browsers allow users to set their own limitations to the number of cookies saved on their hard drives. To learn more about cookies, visit www.allaboutcookies.org

Why do we use Cookies?

Cookies let us identify the device you are using and how you use our website – but not you personally. They are essential for many features of our website to work, help us identify and resolve errors, monitor web traffic and identify which pages are being used to help us analyse data and improve our site. We only use this information for statistical analysis purposes and they in no way give us any information about you.

Our cookies’ key features allow you to:

  • Request our travel brochures by post
  • Collect information and surveys so Jules Verne can learn more about how you use our website and improve your online experience.
  • Provide you with relevant prices and offers on our own website and through our marketing activity.
  • Allow you to share tours you are interested in among your choice of social media channels

Jules Verne has good relationships with a small number of carefully selected suppliers who may also set cookies on behalf of us in order to improve our website and deliver information and offers that are relevant to you. If you would like more information about the cookies used by these suppliers, please see below.

Cookies cannot harm your computer and we will not use cookies to collect personally identifiable information about you.

How to Modify your Browser Settings to Decline Cookies

HOW TO CHANGE COOKIE SETTINGS ON A PC

Internet Explorer

  • Choose Tools and then Internet Options
  • Click the Privacy tab
  • Move the slider to choose your preferred settings

Google Chrome

  • Click on the Tools menu and select Settings
  • Click "Show advanced settings" and locate the "Privacy" section, and choose the "Content settings" button
  • In the "Cookies" section you can choose your preferred settings

Mozilla Firefox

  • Click on Tools, then Options
  • Select Privacy
  • Select Cookies and choose your preferred settings

Safari

  • Go to the Safari pull down menu
  • Select Preferences and then the "Security" tab
  • Under "Accept Cookies", set it to accept, reject, or selectively accept cookies

HOW TO CHANGE COOKIE SETTINGS ON A MAC

Internet Explorer

  • Choose Preferences from Explorer menu
  • Select Receiving Files options
  • Select Cookies and choose your preferred settings

Google Chrome

  • Click on the Tools menu and select Settings
  • Click "Show advanced settings" and locate the "Privacy" section, and choose the "Content settings" button
  • In the "Cookies" section you can choose your preferred settings

Mozilla Firefox

  • Choose Preferences from the Edit menu
  • Select Privacy & Security
  • Select Cookies and choose your preferred settings

Safari

  • Go to the Safari pull down menu
  • Select Preferences and then the "Security" tab
  • Choose your preferred cookie settings

The Cookies Jules Verne use

Performance

'Performance' cookies collect information about how you use our website, such as which pages you visit and if you experience any errors. Performance cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests you and measure how effective our advertising is.

We use performance cookies to:

  • Gather statistics on how our website is used
  • See how effective our adverts are (we don't use this information to target adverts to you when you visit other websites)
  • Help us improve our website by noting any errors that happen

Cookies we have defined as 'performance' cookies will NOT be used to:

  • Gather information that could be used to advertise products or services to you on other websites
  • Target adverts to you on another website
Provider Purpose Cookie Privacy URL
Infinity Infinity tracks the channels used by customers when contacting us by implementing unique telephone numbers. Data collected includes telephone number, the domain from which you access our site, type of browser, operating system, URLs you visited and from where and when you visited.
The information provided is not shared with a third party.

Infinity

Infinity Privacy

Adalyser

Adalyser tags are used to measure the response to TV advertising.

Adalyser

Adalyser Privacy

Google Analytics Google Analytics evaluates your activity on our website and tracks information, including the domain from which you access our site, type of browser, operating system, URLs you visited and from where and when you visited. _utmz 
_utmc
_utmb
_utma

Google Analytics Privacy

 

Functionality

'Functionality' cookies are used to help you use the Jules Verne website, provide services and remember settings to improve your visit.

We use 'functionality' cookies to:

  • Remember your preferences, such as a brochure request
  • Remember if we've already asked you if you want to fill in a survey

Cookies defined as 'functionality' will not be used to:

  • Target you with adverts on other websites

Here is a list of the cookies we have defined as 'functionality'.

Provider Purpose Cookie Privacy URL
Jules Verne In order to request brochures by post, Jules Verne requires the use of a cookie. Where personal information is stored, this is confidential to Jules Verne and is not shared with a third party. gRequestList

N/A


Targeting

'Targeting' cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website.

We use 'targeting' cookies to:

  • Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites
  • Measure the effectiveness of online marketing campaigns and limit the number of times an advert is shown to you. 

Here is a list of the cookies we have defined as 'targeting'

Provider Purpose Cookie Privacy URL
Doubleclick Doubleclick 'Spotlight Tags' are used to measure the effectiveness of online marketing campaigns, so we can bring our customers the most relevant offers possible and limit the number of times a given advert is shown to you

Wavemaker

DoubleClick Privacy Policy

 
MediaIQ MediaIQ floodlight pixels used to measure the effectiveness of online marketing campaigns, so we can bring our customers the most relevant offers possible and limit the number of times a given advert is shown to you

Wavemaker

MediaIQ Privacy Policy

 
Facebook Facebook tags are used to bring our customers the most relevant offers possible and limit the number of times a given advert is shown to you

Wavemaker

Facebook Privacy Policy

 
Adwords Adwords is used to bring our customers the most relevant offers when searching online

Wavemaker

Adwords Privacy Policy

 
Bing Bing is used to bring our customers the most relevant offers when searching online

Wavemaker

Bing Privacy Policy

 

Social Media

We offer a share page widget on all of our web pages for social networks. 
This allows you to easily share tours or travel related information that you are interested in with your friends, family and social networks.

These sites may set a cookie when you are logged into their services. Jules Verne has no control or liability over these cookies set, so you should check with the relevant third party’s cookie policy for more information.

If you have any Questions Relating to our Cookie Policy

If you have any questions relating to our cookie policy, or, if at any time you believe that Jules Verne has not adhered to this cookie policy please let us know by sending an e-mail to webmaster@vjv.co.uk. Alternatively write to us at: 

Marketing Department
Jules Verne
96 Great Suffolk Street
London
SE1 0BE

Sitemap

Europe

  1. Albania
  2. Armenia
  3. Austria
  4. Balkans
  5. Baltic States
  6. Bulgaria
  7. Corsica
  8. Croatia
  9. Cyprus
  10. England
  11. Estonia
  12. Finland
  13. France
  14. Georgia
  15. Germany
  16. Greece
  17. Greenland
  18. Hungary
  19. Iceland
  20. Ireland
  21. Italy
  22. Kosovo
  23. Latvia
  24. Lithuania
  25. Malta
  26. Moldova
  27. Montenegro
  28. North Macedonia
  29. Norway
  30. Poland
  31. Portugal
  32. Romania
  33. Russia
  34. Scotland
  35. Serbia
  36. Sicily
  37. Slovakia
  38. Slovenia
  39. Spain
  40. Turkey
  41. Ukraine
  42. United Kingdom

Africa

  1. Angola
  2. Benin
  3. Botswana
  4. Congo
  5. Egypt
  6. Eswatini
  7. Ethiopia
  8. Ghana
  9. Kenya
  10. Madagascar
  11. Malawi
  12. Morocco
  13. Mozambique
  14. Namibia
  15. Rwanda
  16. São Tomé & Príncipe
  17. Seychelles
  18. South Africa
  19. St. Helena
  20. Sudan
  21. Tanzania
  22. Togo
  23. Tunisia
  24. Uganda
  25. Zambia
  26. Zimbabwe

Asia Pacific

  1. Australia
  2. Bhutan
  3. Burma
  4. Cambodia
  5. China
  6. Hong Kong
  7. India
  8. Indochina
  9. Israel
  10. Japan
  11. Jordan
  12. Kazakhstan
  13. Kyrgyzstan
  14. Laos
  15. Malaysia & Borneo
  16. Maldives
  17. Mongolia
  18. Nepal
  19. Oman
  20. Papua New Guinea
  21. Philippines
  22. Sri Lanka
  23. Tajikstan
  24. Thailand
  25. Tibet
  26. Turkmenistan
  27. Uzbekistan
  28. Vietnam

Americas

  1. Antarctica
  2. Argentina
  3. Bolivia
  4. Brazil
  5. Chile
  6. Colombia
  7. Costa Rica
  8. Cuba
  9. Ecuador
  10. Guatemala
  11. Guyana
  12. Honduras
  13. Mexico
  14. Panama
  15. Peru
  16. Suriname
  17. Uruguay

Tours by Theme

  1. Great Journeys
  2. New Tours
  3. Wildlife
  4. Secrets
  5. No Single Supplement
  6. Solo Groups
  7. River Cruises
  8. Cruises
  9. Barge Cruises
  10. Coastal Cruises
  11. Highlights
  12. Expedition Cruises
  13. Classic Resorts
  14. Touring
  15. Rail Journeys
  16. Short Breaks
  17. Grand Tours
  18. Privately Guided
  19. Closer to Home
  20. December Departures

 

BROCHURES

  1. Brochures Overview
  2. Highlights
  3. A Travel Collection
  4. Small Group Tours
  5. Touring the World