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For the purposes of issuing air tickets, it is essential that we are given the correct names of all travellers as shown on their passports (corrections at a later stage will incur charges) so you may find it helpful to have your passport to hand when making a booking.
Disabled or Reduced Mobility Checklist
If any member of your party is disabled or has reduced mobility, we ask that you complete a checklist and return it to us as soon as possible so that we are able to help with their needs and provide the necessary service. ABTA Checklist
Online
Online booking is currently unavailable. There is a ‘Book’ button on every tour page that links to a Booking Request Form. This can be completed and submitted and a member of our Sales Department will contact you. Alternatively, please call 020 3131 5658.
Telephone
Telephone for reservations please call 020 3131 5658.
Our offices are open for telephone reservations as follows:
Video Appointments
Our video appointments will connect you with one of our experienced Personal Travel Experts, who’ll be able to answer any questions you may have, and help you find the perfect tour for you. You can find our more here - Jules Verne Video Appointments.
You may contact us by e-mail at sales@vjv.co.uk
Personal Callers
Please note our office is currently closed to visitors.
Personal visitors are welcome on weekdays (10am to 4pm). To avoid undue waiting, we ask that you telephone us in advance to make an appointment.
Our address is:
Jules Verne, 96 Great Suffolk Street, London SE1 0BE
If you prefer the company of your choice, we can normally offer a private departure on an existing tour or a tailored arrangement to suit your need. We offer a discount of 3% for groups of 8 or more passengers, rising to 5% for groups of 15 or more travelling together on one of our scheduled tours.
We can offer a private tour and a customised itinerary for groups of 10 or more. Our experience and expertise enable us to arrange bespoke itineraries of special interest as well as facilitating independent journeys for study groups, societies, incentive groups and closed groups of friends.
Groups Contact: 020 7633 6799 or groups@vjv.co.uk
Airport Parking and Hotels
To make your travel plans easier, we have partnered up with Airport Parking and Hotels (APH) bringing you their multi-award winning services. APH have all the key airports and regional airports covered offering ‘Meet & Greet’, ‘On Airport’ & ‘Off Airport’ parking services. Save on time and money when booking early with APH.
Travel Money Club
We are delighted to introduce you to Jules Verne Travel Money.
Travel Insurance
When it comes to travel, we recognise that trust means everything and you are likely to be cautious about who to trust with your travel plans. It is important that you travel with adequate travel insurance to cover most eventualities. If you have not already arranged insurance, please feel free to contact specialist travel insurance brokers, Campbell Irvine for a quote. You can find about more about their coverage and policies here.
Luggage Collection and Delivery
LUGGAGE COLLECTION AND DELIVERY: EASING THE STRESS OF BAGGAGE TRANSPORTATION
We are delighted to work in partnership with The Baggage Man to ease the stress of luggage delivery…
The Baggage Man makes modern day travelling a pleasure, with special mention to those river and barge cruises that include overland transportation to the destination.
In general, UK passports should be valid for a minimum period of 6 months from date of entry and must have enough blank pages to accommodate entry and exit stamps for each country visited. At least one blank page in your passport is required for each visa where applicable. Visas can be obtained directly from the embassies or through a visa procurement agency. The Foreign, Commonwealth & Development Office produces up to date travel information to help British travellers make informed decisions about travelling abroad. For further information please visit the FCDO website https://www.gov.uk/foreign-travel-advice. The embassies websites of countries to which you will be travelling will also provide full details of current visa application procedures. Please remember that it is your responsibility to ensure that you have the correct documentation to enter countries included in your itinerary.
We have seen some great work carried out by the visa procurement agency Travcour, who offer a personalised visa procurement service with an appointed Jules Verne representative.
Visa procurement and information on visa requirements relating to your tour are available from Travcour who provide and maintain a dedicated visa web portal for Jules Verne customers at: https://travcour-vls.com/cp/jules-verne/.
Enquiries can be made by phone at 02085431846 or by email to darren@travcour.com.
Full terms and conditions can be found on the Travcour website.
Looking for an inspirational gift idea for a Christmas, birthday, anniversary, retirement, honeymoon or wedding present? Jules Verne has the perfect solution...flexible gift vouchers. Redeemable against any of our arrangements this unique present will give a loved one the opportunity to put your gift towards a forthcoming Jules Verne arrangement or ignite some desire to take a weekend break, enjoy a relaxing tropical stay or indulge in a fully escorted tour to inspiring destinations. Gift vouchers can be purchased for any reason and are available in any denominations.
Payment
To request your vouchers either contact us by phone on 020 3131 5187 between 9am and 5.30pm Monday to Friday and 10am to 2pm on Saturdays, or alternatively email us on sales@vjv.co.uk
We have compiled a list of the questions (together with the appropriate answers) that we are most commonly asked and we trust these will help you in your preparations for booking or travelling with us.
What deposit do I need to pay at the time of booking and do you charge for payments with credit cards?
The deposit is between £250 to £450 per person (a higher, variable deposit may apply to certain arrangements. Details will be advised at time of booking). Deposit payments can be made by credit or debit card.
When do I have to pay for my holiday in full?
The balance is required no later than 61 days before departure. If you are due to travel within 61 days of making the booking, payment is required in full when you book your holiday.
How can I pay my balance?
You can pay your balance by credit or debit card or bank transfer.
If I book on the internet who can I talk to if I want to change or add something to an existing booking?
Please call us on 020 7633 6700 and one of our consultants will be pleased to help you, although please note that we may ask you to confirm your request in writing. Our opening hours are Monday-Friday 9.00am-5.30pm and Saturday 10.00am-2.00pm.
I want to amend my booking - how do I do this?
Should you wish to amend your booking the lead name can call our Sales Department on 020 7633 6700, quoting the booking reference. We may also ask you to confirm your request in writing. You will be advised if it is possible to make the change and any applicable charges.
What are the administration charges?
The usual administration fee is £50 per booking and payment of any further costs incurred as a result of the change. Terms and conditions apply.
When will I receive my travel documents?
The joining instructions and e-tickets/train tickets will be sent 2-3 weeks prior to departure.
I want to cancel my booking or one of my travel companions from my bookings. How do I do this?
Should you wish to cancel your tour, the lead name must notify us as soon as possible. Cancellation will take effect from the day we are notified. No portion of the deposit or amendment charges are refundable in the event of cancellation.
When will I receive the final flight timings?
All flight timings are provisional and may change up to the point of departure. Exact details of your flight numbers, carrier and timings will be confirmed when e-tickets are issued with your final documentation 2-3 weeks prior to departure.
May I make special requests?
Any special request or requirement which is essential to your booking (dietary requirements, wheelchair assistance etc) must be made known to us in writing before booking. We are also happy to pass on any other reasonable requests to hotels or airlines but they cannot be guaranteed.
I have just returned from a Jules Verne holiday and want to send a letter of praise/complaint about my holiday. To whom should I write?
Your feedback is really important to us, we pride ourselves on our service and our guides’ expertise. At the end of your tour you will receive an email where you can review your experience through the independent review company Feefo.
Please send any complaints in writing to: Customer Experience, Jules Verne, 96 Great Suffolk Street, London, SE1 OBE or email customerexperience@vjv.co.uk.
© 2023 Jules Verne - 96 Great Suffolk Street, London SE1 0BE
VAT No. 805146159