Booking with confidence
When it comes to travel, especially in these unusual times, we recognise that trust means everything and you are likely to be more cautious about who to trust with your travel plans than ever before. We are aware of your caution and do not take lightly the trust you place in us, nor the significance of our diligence and attention to detail when it comes to your care.
As travel restrictions are lifted it is not without noting that travel has become more complex and so we are here to offer our expert help and guidance in making your travel arrangements as convenient and seamless as possible. It is natural that during uncertain times you will want assurances, and we will be with you every step of the way to guarantee your peace of mind, always putting our customers’ interests at the forefront of all we do. With Jules Verne, you can travel with confidence in the knowledge that you are in safe hands.
Travel Insurance is an important part of any booking which is why we recommend everyone who travels with Jules Verne takes out adequate travel insurance which covers the full value of your booking with us. More so than ever you want to be sure that you are covered for most eventualities.
If you have not already arranged insurance cover for your trip, please feel free to contact specialist travel insurance brokers, Campbell Irvine Direct for a quote. You can apply online, via email or you may prefer to speak to one of their experts.
To arrange cover or to obtain a quotation, please contact Campbell Irvine Direct.
Telephone: 01702 427 236
A copy of the policy document is available to download ONLINE. The policy contains a 21 day Cooling Off Period and details of how to make a claim and who to contact in the event of a medical emergency.
Additionally Campbell Irvine have a medical help line: 01702 242 7237 where cover may be purchased for certain pre-exiting medical conditions.
Jules Verne Ltd is an Introducer Appointed Representative of Campbell Irvine Ltd. who is authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA's register by visiting the FCA's website or by contacting them on 0800 111 6787.
Jules Verne is an award-winning travel company with a commitment to providing uncompromising levels of service, but don’t just take our word for it, speak to our travellers.
Frequently asked Questions and Answers
Am I covered if I decide to travel against FCDO advice?
There is no cover if you travel anywhere that is contrary to FCDO advice. For current advice, please visit https://www.gov.uk/guidance/foreign-travel-insurance.
Does my policy cover me if I am diagnosed with COVID-19 whilst travelling overseas?
Yes, all necessary medical, emergency and associated expenses will be covered.
One member of my family travelling with me is diagnosed with COVID-19 and is subject to compulsory quarantine by the treating doctor – are we all covered for any additional accommodation and travel costs incurred?
Yes, provided you are all insured with us and are all subject to quarantine. You must be able to provide medical evidence from the treating doctor or local authority to confirm the quarantine order.
Am I covered for cancellation if I am diagnosed with COVID-19 before I travel?
If you are diagnosed with COVID-19 and cannot travel, cancellation cover would apply, so long as your GP confirms the diagnosis and the fact that you are not able to travel.
Am I covered if denied boarding by my airline due to temperature check?
The policy provides cover for cancellation so long as you are formally diagnosed with an illness that on medical grounds prevents travel and is supported by a medical certificate from your GP.
Are the cost of my visas covered if I have to cancel due to being diagnosed with COVID-19 and therefore unable to travel?
In the event of a valid cancellation claim, the cancellation section will reimburse irrecoverable costs incurred including visas which only cover the period of your cancelled trip.
Am I covered for cancellation should the UK be locked down again?
No, in the event that the UK is ordered to ‘lockdown’ again there would be no cover under the insurance in respect of cancellation claims.
What if I am travelling overseas and am instructed to quarantine or self-isolate?
You would be covered for any additional accommodation or travel expenses provided you can produce medical evidence that you have either been diagnosed with COVID-19 or directly exposed to COVID-19.
What if I arrive at my destination, and am refused entry due to a high temperature and am forced into isolation for 14 days?
There is quarantine cover under the Medical Expenses section of the policy for any necessary medical expenses as well as any additional travel or accommodation costs.
I am travelling with family – one member contracts (or is suspected of contracting) COVID-19. Whole family has to self-isolate for 14 days – will additional accommodation / flight costs to return home be covered?
There is quarantine cover for all insured persons under the Medical section, which includes cover for additional accommodation and flights.
A close relative has contracted COVID-19, so I am unable to travel. Am I covered for cancellation or curtailment?
The policy will provide cover in the event a close relative is diagnosed as having COVID-19 and is seriously ill, which on medical grounds will require your presence. This will need to be certified by their GP.
If I am travelling in a group and another member of the group shows symptoms, meaning the groups needs to isolate, am I covered?
If you are instructed to medically quarantine (self-isolate) in country having been directly exposed to someone who has been diagnosed with COVID-19, we would accept a letter from the treating doctor confirming the diagnosis and the need for you to medically quarantine as a consequence, in order to validate a potential insurance claim.
I arrive at my holiday destination but am instructed by the local authorities to self-isolate in my hotel, but I have pre-booked and paid for excursions, what am I covered for?
Your insurance will cover the cost of any additional accommodation incurred whilst you are subject to quarantine based on your individual symptoms or suspected exposure to COVID-19, but will not refund any pre-booked accommodation costs if these have been used. With regards to any unused pre-booked and paid for excursions, provided that these are non-refundable, your insurance will reimburse these costs – less the standard policy excess and subject to you being able to provide documentary evidence to support the instruction to quarantine from either the Government, public authority of the country you are in or the treating doctor.