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Frequently Asked Questions

We have compiled a list of the questions (together with the appropriate answers) that we are most commonly asked and we trust these will help you in your preparations for booking or travelling with us.


Q. What deposit do I need to pay at the time of booking and do you charge for payments with credit cards?

A. The deposit is £175 per person (unless otherwise indicated). Balance payments made by credit card (e.g. MasterCard, Visa Credit) and non-UK debit cards are subject to a 2% transaction charge. There is no transaction charge if you pay by UK debit card (e.g. Maestro, Visa Debit).

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Q. When do I have to pay for my holiday in full?

A. The balance is required no later than 61 days before departure. If you are due to travel within 61 days of making the booking, payment is required in full when you book your holiday.

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Q. Will you send me a reminder when I have to pay the balance?

A. We do not issue reminders for the balance. Your confirmation/invoice serves as your final invoice.

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Q. How can I pay my balance?

A. You can pay your balance by cheque, by credit card (e.g. MasterCard, Visa Credit), or by debit card (e.g. Maestro, Visa Debit). Please note that balance payments by credit card or non-UK debit card are subject to a 2% transaction charge.  There is no transaction charge if you pay by UK debit card.  Payment can be made by telephone, by post, or online.

For online balance payments please have your Booking Reference (8-characters starting with ‘UKL’) and departure date to hand.   
Pay your balance online >

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Q. If I book on the internet who can I talk to if I want to change or add something to an existing booking?

A. Please call us on 0845 166 7003 and one of our consultants will be pleased to help you although please note that we may ask you to confirm your request in writing. Our opening hours are Monday-Friday 8.00am-8.00pm, Saturday 9.00am-5.00pm and Sunday 10.00am-4.00pm.

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Q. I want to amend my booking - how do I do this?

A. The lead passenger can call our Reservations Department on 0845 166 7003, quoting the booking reference, although please note that we may ask you to confirm your request in writing. You will be advised of any amendment charges, if applicable, and a new invoice will be sent out to you.

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Q. What are the administration charges?

A. The usual administration fee is £30 per person. Terms and conditions apply.

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Q. When will I receive my travel documents?

A. Travel documents are sent 2 weeks prior to departure.

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Q. I want to cancel my booking or one of my travel companions from my booking. How do I do this?

A. The lead passenger on your booking must notify us of the cancellation, quoting the booking reference and the reason for cancelling. The cancellation will not be actioned by us until we receive written notice of cancellation from the lead passenger, and the date of receipt will become the date used to calculate cancellation charges.

Please write to:
Voyages Jules Verne
21 Dorset Square
London NW1 6QE
or fax: 020 7723 8629
or e-mail: sales@vjv.co.uk

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Q. I have just returned from a Voyages Jules Verne holiday and want to send a letter of praise/complaint about my holiday. To whom should I write?

A. Please send any correspondence to:

Customer Services Department
Voyages Jules Verne
21 Dorset Square
London NW1 6QE
or e-mail: customer.services@vjv.co.uk

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Q. When will I receive the final flight timings?

A. The final timings will be advised with the documentation about two weeks before departure but, until that time, all the timings that we are able to give you are strictly provisional and are subject to change.

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Q. May I make special requests?

A. Any special request or requirement which is essential to your booking (dietary requirements, wheelchair assistance etc) must be made known to us in writing before booking. We are also happy to pass on any other reasonable requests to hotels or airlines but they cannot be guaranteed.

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Q. Why do I have to pay a Single Supplement?

A. The reason for this supplement is that our contract with the owners/ hoteliers is commonly based on a price per room while our holidays are sold per person including flights and other elements. Therefore, the per person price for a lone traveller normally includes the entire room cost. We do not make additional or excessive profits from these sales. The prices charged merely reflect the real cost to us. In some hotels there are rooms that are designed for single occupancy only. In this instance there will normally be a supplement but usually less than when a single person occupies a double room. These single rooms are often smaller and sometimes less well-appointed. We do not know which room you will be allocated as your hotel will usually decide this shortly before you arrive. We have been able to negotiate a selection of departures (with limited availability) with no single supplement, please click here to view.

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Q. How can I pay for a Late Booking?

A. Late Bookings departing within 4 weeks must be paid by credit card (e.g. MasterCard, Visa Credit) or debit card (e.g. Maestro, Visa Debit). Please note, credit cards are subject to a 2% transaction charge, there is no transaction charge if you pay by debit card. We cannot accept cheques as payment for late bookings.

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