Voyages Jules Verne

Booking

HOW TO BOOK

For the purposes of issuing air tickets, it is essential that we are given the correct names of all travellers as shown on their passports (corrections at a later stage will incur charges) so you may find it helpful to have your passport to hand when making a booking.

Disabled or Reduced Mobility Checklist.
If any member of your party is disabled or has reduced mobility, we ask that you complete a checklist and return it to us as soon as possible so that we are able to help with their needs and provide the necessary service. Download ABTA Checklist


Download Acrobat Reader
You will need to download the free Adobe Acrobat Reader to view PDF files. Please also visit the Adobe Access site should you need additional assistance reading PDF files.

Online booking is currently unavailable. There is a ‘Book Now’ button on every tour page that links to a Booking Request Form. This can be completed and submitted and a member of our Sales Department will contact you. Alternatively, please call 020 3131 5187.

Telephone for reservations please call 020 3131 5187.

Our offices are open for telephone reservations as follows:

  • 8am to 7pm on weekdays
  • 9am to 5pm on Saturdays

You may contact us by e-mail at sales@vjv.co.uk

Personal visitors are welcome on weekdays (10am to 4pm). To avoid undue waiting, we ask that you telephone us in advance to make an appointment.

Our address is:
Voyages Jules Verne 21 Dorset Square, London NW1 6QE

GROUP BOOKINGS

Travelling with 8 or more passengers? If so, Voyages Jules Verne is delighted to offer you a group discount:

  • 8 or more passengers- 3% discount
  • 15 or more passengers - 5% discount

For more information or to book, simply call 020 3131 5187 or email sales@vjv.co.uk. We can also cater for larger groups where we will work on an itinerary from scratch, subject to flight availability. Minimum 10 passengers.

Travel Extras

To make your travel plans easier, we have partnered up with Airport Parking and Hotels (APH) bringing you their multi-award winning services. APH have all the key airports and regional airports covered offering ‘Meet & Greet’, ‘On Airport’ & ‘Off Airport’ parking services. Save on time and money when booking early with APH.

www.partners.aph.com/voyagesjulesverne

 

APH and BTA logos

GIFT VOUCHERS

Looking for an inspirational gift idea for a Christmas, birthday, anniversary, retirement, honeymoon or wedding present? Voyages Jules Verne has the perfect solution...flexible gift vouchers. Redeemable against any of our arrangements this unique present will give a loved one the opportunity to put your gift towards a forthcoming VJV arrangement or ignite some desire to take a weekend break, enjoy a relaxing tropical stay or indulge in a fully escorted tour to inspiring destinations. Gift vouchers can be purchased for any reason and are available in denominations of £10, £25, £50 and £100.

Payment
To request your vouchers either contact us by phone on 020 3131 5187 between 8am and 7pm Monday to Friday and 9am to 5pm on Saturdays, or alternatively email us on sales@vjv.co.uk

FAQ'S

We have compiled a list of the questions (together with the appropriate answers) that we are most commonly asked and we trust these will help you in your preparations for booking or travelling with us.

The deposit is £250 per person (unless otherwise indicated). Deposit payments can be made by credit or debit card. Please note there are no transaction charges for deposit payments made by debit or credit card. Non–UK credit or debit cards are subject to a 2% transaction charge. We regret we cannot accept payment by American Express or Visa Electron.

The balance is required no later than 61 days before departure. If you are due to travel within 61 days of making the booking, payment is required in full when you book your holiday.

You can pay your balance by cheque, credit or debit card or bank transfer. Please note that balance payments by credit or non-UK debit and are subject to a 2% transaction charge. There is no transaction charge if you pay by UK debit card. We regret we cannot accept payment by American Express or Visa Electron.

Please call us on 020 7616 1000 and one of our consultants will be pleased to help you, although please note that we may ask you to confirm your request in writing. Our opening hours are Monday-Friday 8.00am-7.00pm and Saturday 9.00am-5.00pm.

Should you wish to amend your booking the lead name can call our Sales Department on 0207 616 1000, quoting the booking reference. We may also ask you to confirm your request in writing. You will be advised if it is possible to make the change and any applicable charges.

The usual administration fee is £30 per person and payment of any further costs incurred as a result of the change. Terms and conditions apply. 

The joining instructions and airline/train tickets will be sent  7-10 days prior to departure.

Should you wish to cancel your tour, the lead name must notify us in writing as soon as possible. Any notification by telephone must also be confirmed in writing or by email within 24-hours by the lead name. Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24-hous of the original notification.

All flight timings are provisional and may change up to the point of departure. Exact details of your flight numbers, carrier and timings will be confirmed when e-tickets are issued with your final documentation 7-10 days prior to departure.

Any special request or requirement which is essential to your booking (dietary requirements, wheelchair assistance etc) must be made known to us in writing before booking. We are also happy to pass on any other reasonable requests to hotels or airlines but they cannot be guaranteed.

The reason for this supplement is that our contract with the owners hoteliers is commonly based on a price per room while our holidays are sold per person including flights and other elements. Therefore, the per person price for a lone traveller normally includes the entire room cost. We do not make additional or excessive profits from these sales. The prices charged merely reflect the real cost to us. In some hotels there are rooms that are designed for single occupancy only. In this instance there will normally still be a supplement but usually less than when a single person occupies a double room. These single rooms are often smaller and sometimes less well-appointed. We do not know which room you will be allocated as your hotel will usually decide this shortly before you arrive. We have been able to negotiate a selection of departures (with limited availability) with no single supplement, please click here to view

Late Bookings departing within 4 weeks must be paid by credit card (e.g. MasterCard, Visa Credit) or debit card (e.g. Maestro, Visa Debit). Please note, credit cards are subject to a 2% transaction charge, there is no transaction charge if you pay by debit card. We cannot accept cheques as payment for late bookings.

Your feedback is really important to us. At the end of your tour you will receive a VJV questionnaire to complete as we would like to know what you enjoyed about your tour and what we could improve.

Please send any further correspondence in writing to: Customer Relations, Voyages Jules Verne, 21 Dorset Square, London, NW1 6QE or email customer.relations@vjv.co.uk.

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